Version 1.0. Published 22 September 2026.
1.1 These terms apply to the Juicy Refer a Friend scheme (the “Scheme”). By taking part you accept them.
1.2 In these terms, “we”, “us” and “our” mean Juicy Energy Group Limited. “You” and “your” mean a Juicy customer taking part in the Scheme as a referrer. “Your friend” means a person you refer to us.
1.3 These terms sit alongside our Terms and Conditions for the purchase of a Juicy battery system, which are at juicy.energy/terms. Where the two conflict on anything to do with the battery system itself, those terms apply.
1.4 The Scheme is open to individuals only, and only in England, Scotland and Wales.
2.1 You can take part if your Juicy battery system has been installed and you have paid for it in full. Both of those have to be true at the moment your friend’s code is recorded, not just by the time a reward falls due.
2.2 You cannot take part if you have paid only a deposit, if your installation has not yet happened, or if your purchase agreement with us at juicy.energy/terms has ended.
2.3 The following people cannot take part and cannot receive a reward: our directors and employees, our installers, subcontractors and suppliers, anyone acting for us under a separate introducer or commission agreement, and anyone living in the same household as any of them.
2.4 You cannot take part as a business, and you cannot take part if you introduce customers to us as part of a trade or business of your own. If you want to introduce customers commercially, contact us and we will discuss a separate agreement.
3.1 A referral qualifies for rewards (a “Qualifying Referral”) only if all of the following are true.
3.1.1 Your friend entered your referral code when they requested a price from us, or followed your referral link, and the code was recorded on their quote.
3.1.2 Your friend was not already known to us at that moment.
3.1.3 You were eligible to take part under clause 2 at that moment.
3.1.4 Your friend’s installation address is different from yours.
3.1.5 Your friend buys a Juicy battery system outright and pays for it in full.
3.1.6 Your friend’s system is installed and we have signed off the installation.
3.2 “Already known to us” means that, at the moment the code was recorded, your friend had already asked us for a price, had already been in contact with us or with anyone acting for us about buying a battery, was already recorded in our sales records, or had already been referred to us by someone else.
3.3 We decide whether a referral is a Qualifying Referral, acting reasonably and by reference to our own records. If we decide it is not, we will tell you why.
3.4 Only one reward is payable on any installation address, and only one referrer can be rewarded for any one customer. If more than one person claims the same referral, we pay the person whose code is recorded on the quote.
3.5 The Scheme covers the outright purchase of a Juicy battery system only. It does not cover any other product or service we may offer.
4.1 We give you a unique referral code when your system is installed. Your code is personal to you and cannot be transferred to anyone else.
4.2 To refer someone, share your code or your referral link with them yourself. They then use it when they ask us for a price.
4.3 We do not contact your friend. Nothing happens until your friend gets in touch with us themselves.
4.4 Your friend can add your code to their quote at any time up to the point they pay their deposit. After that we cannot add it.
4.5 You must only share your code with people you know personally and who you reasonably believe would want to hear from you about Juicy.
4.6 You must not:
4.6.1 post your code or link on any website that collects and publishes discount codes, voucher codes, cashback offers or deals;
4.6.2 use paid advertising of any kind that includes the Juicy name, our brand, or anything similar to them;
4.6.3 send your code by bulk or automated messaging, or to people who have not chosen to hear from you;
4.6.4 create accounts, quotes or enquiries that are not genuine, or use another person’s identity or address;
4.6.5 say anything about Juicy, our products, prices, savings or performance that we have not published ourselves.
5.1 Where there is a Qualifying Referral:
5.1.1 your friend gets £100 off the price of their Juicy battery system; and
5.1.2 you get £100 in cash, paid by bank transfer.
5.2 Your friend’s £100 is applied as a reduction to their quoted price and is shown on their quote before they commit. It is not a cash payment to them, and it cannot be exchanged for cash.
5.3 Your friend’s £100 cannot be combined with any other Juicy discount, offer or promotional code unless we say in writing that it can.
5.4 Your £100 is paid to a UK bank account in your name. We do not pay it to a third party and we do not pay it in vouchers, credit or anything other than money.
5.5 The reward that applies to any referral is the one published on juicy.energy/refer at the moment your friend’s code is recorded. We may publish a different reward for later referrals, and clause 12 explains how that works.
6.1 Your £100 becomes due thirty days after the later of two dates: the date your friend’s installation is completed, and the date their balance clears in our account.
6.2 We make payment runs weekly, so the money usually reaches you within a week of that date. We will ask you for your bank details when the payment becomes due.
6.3 We wait thirty days because your friend has a legal right to cancel within fourteen days, and because faults sometimes surface in the first few weeks. Waiting means that in almost every case we pay you once and that is the end of it. Clause 8 sets out the narrow circumstances in which we can ask for a reward back.
6.4 If we do not have your bank details, or the details you give us do not work, we will contact you twice to ask for them. If we still cannot pay you six months after the payment became due, the reward lapses.
7.1 There is no limit on how many people you tell about Juicy.
7.2 We pay a maximum of five rewards to any one person in any rolling twelve-month period. Referrals beyond that do not earn a reward.
7.3 If you reach that limit, contact us. Introducing customers to us regularly is a commercial arrangement rather than a customer referral, and it needs a separate agreement.
7.4 A referral expires twelve months after your code is recorded on your friend’s quote. If their system has not been installed by then, no reward is payable.
7.5 Your code stays active for as long as your agreement with us is in place.
8.1 If your friend cancels before their system is installed, no reward is payable to either of you.
8.2 If your friend cancels after installation and we refund them, the £100 discount is treated as part of the price they paid and is refunded on the same basis as the rest of it.
8.3 There are only two situations in which we can ask you to repay a reward we have already paid:
8.3.1 your friend cancels after installation and receives a full refund, and they do so within six months of their installation; or
8.3.2 we discover that the referral never qualified under clause 3, or that you broke clause 4.6.
8.4 In either case we will write to you explaining why, and you will have thirty days to repay. We may set the amount off against anything else we owe you.
8.5 Those are the only two situations. In particular, we will not ask you to repay a reward because your friend later ends their agreement with us, moves house, or repays any part of their discount under their own terms.
9.1 A referral earns no reward, and we may cancel a reward already approved, if:
9.1.1 the referral is not a Qualifying Referral under clause 3;
9.1.2 you refer yourself, someone at your own address, or a person or address connected with a referral already rewarded;
9.1.3 you or your friend give us information that is false or misleading;
9.1.4 you break clause 4.6;
9.1.5 you are one of the people listed in clause 2.3.
9.2 If we believe the Scheme is being abused, we may suspend payment while we look into it. We will tell you that we are doing so and how long we expect to take.
9.3 We may remove a person from the Scheme where clause 9.1 applies. We will tell you in writing and explain why.
10.1 We pay your £100 in full. We do not deduct tax from it.
10.2 Whether you need to declare the payment depends on your own circumstances. You are responsible for that.
10.3 We are not able to give you tax advice. If you are unsure, speak to HMRC or an accountant.
11.1 We do not ask you for your friend’s name, email address, phone number or any other personal information, and you should not send it to us.
11.2 You share your code with your friend yourself, in your own words. We do not contact them. If they get in touch with us, it is because they chose to.
11.3 We will tell you when someone has used your code and when your reward is paid. We will not tell you who they are, what they paid, or anything else about them.
11.4 We handle personal information in line with our Privacy Policy at juicy.energy/policies/privacy.
12.1 We may change the reward, change these terms, or close the Scheme at any time.
12.2 If we do, we will publish the change on juicy.energy/refer before it takes effect.
12.3 A change does not affect a referral where your friend’s code was already recorded on their quote before the change was published. Those referrals are paid on the terms that applied at that moment.
12.4 If we close the Scheme, referrals already recorded are honoured under clause 12.3, subject to the twelve-month expiry in clause 7.4.
13.1 If you think a referral has been handled wrongly, email us at hello@juicy.energy and tell us the referral code and roughly when your friend got in touch with us.
13.2 We will reply within five working days.
13.3 If you are not happy with our answer, our complaints procedure applies. It is set out in section 13.5 of our Terms and Conditions, and you can start it by emailing complaints@juicy.energy.
13.4 Nothing in these terms affects your legal rights as a consumer.
14.1 The Scheme is run by Juicy Energy Group Limited, registered in England and Wales with company number 16710272, registered office 66 Herbert Gardens, London, NW10 3BU.
14.2 Taking part in the Scheme does not make you our agent, employee, partner or representative, and does not give you authority to say or agree anything on our behalf.
14.3 We are not liable to you for loss of profit, loss of opportunity or any indirect loss arising from the Scheme. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
14.4 If any part of these terms cannot be enforced, the rest continues to apply.
14.5 These terms are governed by the law of England and Wales. If you live in Scotland you can also bring proceedings in the Scottish courts.